India no longer call-centre capital of the world

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India no longer call-centre capital of the world

Postby tankee » Thu Jul 04, 2013 10:10 pm

NEW DELHI: If you call customer service, it is more likely now that you will end up speaking to a Mike in Manila, rather than Dhruv in Delhi.

Once considered the call-centre capital of the world, India has lost out to the Philippines. In five years, 10 per cent of India's share of global outsourced voice-related services was lost to the Philippines.

And the reasons for this hang up are many -- industry experts said Filipinos have better communication skills, and they speak English in a way that can be better understood by more people......

http://www.channelnewsasia.com/news/asi ... 32378.html

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Re: India no longer call-centre capital of the world

Postby ChiefKiasu » Thu Jul 04, 2013 11:20 pm

You don't say. Almost all the unsolicited spam calls I get these days have voices reminiscent of Michelle Chong's Leticia Bongnino. Serves me right for sending in those lucky draw entries.

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Re: India no longer call-centre capital of the world

Postby limlim » Fri Jul 05, 2013 8:38 am

Don't worry, next year onward that will be a new act to curb these nuisance..

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Re: India no longer call-centre capital of the world

Postby Mawar » Fri Jul 05, 2013 8:47 am

I used to answer unsolicited calls politely. These days I just hang up without saying a word.

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Re: India no longer call-centre capital of the world

Postby auntiexxx » Fri Jul 05, 2013 9:23 am

limlim wrote:Don't worry, next year onward that will be a new act to curb these nuisance..


Am looking forward to that day! :please: :preen:

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Re: India no longer call-centre capital of the world

Postby ChiefKiasu » Fri Jul 05, 2013 11:16 am

Mawar wrote:I used to answer unsolicited calls politely. These days I just hang up without saying a word.


It's usually quite easy to identify those calls. If numbers start with a strange number or have caller ID blocked, you can be quite sure it's a spam. I will pick it up, say hello and if the response comes back 3 seconds later, I confirm it is spam and simply hang up.

Why on earth does setting up a spam registry take 2-3 years?? Grrrr.
Also, it is unclear what recourse we have if the spam continues even if we register our numbers as no spamming. Do we tell the caller "Or-hor... you still dare to call me?" How do we report them?

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Re: India no longer call-centre capital of the world

Postby limlim » Fri Jul 05, 2013 12:16 pm

ChiefKiasu wrote:Also, it is unclear what recourse we have if the spam continues even if we register our numbers as no spamming. Do we tell the caller "Or-hor... you still dare to call me?" How do we report them?


I guess.. maybe answer the call, take down the company name, the product, and name of person on the line and as much info as possible.. then make a complain to the relevant authorities..

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Re: India no longer call-centre capital of the world

Postby sundaymorning » Thu Jul 18, 2013 1:07 am

Some of them are really good but i have encountered Philippines customer support that are very rude or rather do not understand what the customer wants.

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Re: India no longer call-centre capital of the world

Postby atrecord » Thu Jul 18, 2013 1:46 pm

Agree that the Filipino accent is at least easier to understand than Indian. I face this problem at my workplace...

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Re: India no longer call-centre capital of the world

Postby pinky » Wed Aug 07, 2013 8:08 am

like what they said: the accent so thick you can use a knife to cut it through
:stupid: :stupid: usually I will ask them to repeat because cannot understand at all.

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