Soft fall mechanism broke in 1 yr old piano

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Soft fall mechanism broke in 1 yr old piano

Postby ammonite » Sun Apr 28, 2013 11:16 pm

Hi all, need some advice.
the soft fall mechanism of my 1 year old piano broke! The metal piece actually broke. This is not a second hand piano and i paid over 7 k for it. I am really outraged. What can I expect from the dealer when I contact them for an answer? A few months ago one of the screws in the lid came off as well but I only asked them to replace the screw, but this is too much.

ammonite
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Re: Soft fall mechanism broke in 1 yr old piano

Postby ngl2010 » Mon Apr 29, 2013 1:07 am

Is there any warranty? We bought a piano 9 years ago and until now the soft fall mechanism is still working fine.

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Re: Soft fall mechanism broke in 1 yr old piano

Postby ammonite » Mon Apr 29, 2013 6:47 am

Yes there is warranty and the shop can probably put in another one. I just cannot believe that they can give me something so lousy in the first place and wonder if I should demand a total replacement. How can a thick piece of metal break ? Makes me wonder about the rest of the piano!!

ammonite
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Re: Soft fall mechanism broke in 1 yr old piano

Postby waiyean » Mon Apr 29, 2013 3:16 pm

What brand is the piano?

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