KiasuParents - Parenting in Singapore

If you have subscribed to new mobile lines with Singtel, you may want to take a closer look at the items you were billed for.

I've decided to switch to Mio Home thinking that I can enjoy bundled services at a better price and lower my total telephony/internet expenditure. Instead, not only does my total expense increase, I have endless frustration when checking the bills & received lousy services.

- We were advised not to take up the free digital voicecall services as voice reception will not be as good and clear as analog line. T/f still need to pay for fixed line usage charges.

- The Mio TV almost always does not work properly whenever we wished to enjoy a show. Reception's bad. It takes a long time to 'start up' and we have to endure system 'start up' every time we turn on Mio TV unless the we use it more often. Anyway, the show's not interesting. Not sure if it's because we have opted for the wireless connection where we have to pay $5+GST more per mth.

- Internet (Broadband) connection was also bad often times. It's not true that we can surf the net anywhere in the house with broadband.

- We signed up new mobile lines for our kids thinking that was can enjoy bundled discount. We have called to request for the nomination of the lines for discount but have yet to see them reflected on the bills.

- We were charged for services we did not subscribe for, like SMS VAS, Voicemail, Reuters World & etc, Autoroam (billed $10pm), some ringtone we did not ask for. I called and understand that these are opt out services! :x

- using the net on your mobile could end up in shocking charges even though you thought you're on WIFI. The device could auto detect signals via GPRS which is not free, I was advised. It happened to many people, I was told. I was advised to cancel the GPRS service to ensure I do not get such charges.

- It's not easy to speak to a customer officer via the hotline. Long waits, many steps and you will not be entertained if you are not the registered account holder despite being able to spontaneously provide the account holder's personal particulars. Of course, that's if your gender is different from that of the account holder.

why pay extra over internet phone ? that is Mio

prefer not to put all eggs in one basket - land line is singtel, broadband is starhub, cable tv is starhub (different account), mobile is singtel (better connection overseas)

I thgt savings would come abt using digital line from Mio? If you are on analog, then the quaterly land line charges and mthly usage applies. You did not max out your Mio.

I'm on starhub and find their voice quality on the digital line acceptable.

Just a personal opinion and personal preference on my part : I do not trust Mio, and this is borne out by the many complaint letters to Straits Times. Don't know how many more not published

Just personal opinion - NOT OUT TO INFLUENCE ANYONE

verykiasu2010 wrote:Just a personal opinion and personal preference on my part : I do not trust Mio, and this is borne out by the many complaint letters to Straits Times. Don't know how many more not published

Just personal opinion - NOT OUT TO INFLUENCE ANYONE

Me too!!!

lol ! another one


Aug 5, 2010 (ST Forum)

Frustrated with mio TV

TWO weeks ago, I found out that my mio TV system needed about 45 minutes to reboot if the modem was left turned off for a week or more.
To avoid this, I was told to leave my modem turned on 24 hours a day, as 'it consumes only about $4 of electricity a month'.
The fact that the SingTel call centre has a pat answer shows that the problem is known to the company and widespread.
Last Saturday, I signed up for the Fox movie-on-demand channel and selected a movie at about 11pm.
At the stroke of midnight, the movie was stopped prematurely. The reason was that it had ceased to be offered for the month of August.
SingTel has been successfully growing its business in the last few years. Has it focused too much on growing its profits without ensuring that a proper, well-tested technical infrastructure is in place?
Danny Tan

Mio TV is poor quality. I signed up because of the package discount bundled with home phone, internet and mobile. The box failed on me three times in a year. Now I keep the Mio TV box in the storeroom.

I used to have a Singtel broadband 10Mbps and I was happy as I know this is what I have signed up and my monthly bill showed clearly the item as broadband service with the corresponding charges.

However, when the time comes to recontract, I opt for the Mio Home bundle thinking of lowering my costs. It comes with 10Mbps broadband, Mio TV and a analog telephone. All three services for a lower costs of 20% or more. So why not, I thought.

Little I knew that when my bill arrives, I was billed as a bundle service for $x. Meanwhile, the broadband service is listed as $0. As I am allow to reimburse my broadband charge from my employer due to my work nature, I am having problem getting it claim now as the broadband no longer transparent.

I did called up Singtel customer service and were told it is not possible to separate each individual item charges. However they can opt to debundle my plan whereby I pay the normal charge for each item. The customer service office also asked if I have asked about the billing before signing up? I asked to speak to her superior but she said her manager refuse to speak to me.

Are we having a first world telecoms but not a first world customer service?

I am Lost..

yes, i check all my bills.

Yes, I check my bills when they rise above norm. I was also hit by the opt out services. Called to cancel after 2 months. Paid $12 extra total. Lesson learnt. It's a brilliant business strategy. The services are offered for the first month free and in generally, u can only opt out in the second month. But many customers forget......