Utility Bill.. Overcharging issues

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Utility Bill.. Overcharging issues

Postby auntieM » Thu Feb 02, 2012 3:19 pm

Would like to share this weird encounter with SP Services.
We were away for three weeks around December last year. When the Jan bill came with higher charges they say they will 'balance out' in our next bill. This month's bill stayed with the increased figures, and the funny thing is the graphs at the back of the bills actually indicated higher electrical and water consumption for the month when the house was vacant.
I wonder if this is normal.. .. :?

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Re: Utility Bill.. Overcharging issues

Postby Nebbermind » Thu Feb 02, 2012 3:27 pm

they normally take meter reading every 2 mths. So they r claiming that they took in Nov and the charge for Dec was based on 'forecast', ie, some estimate based on previous x mths.

If you usage in Dec is 100 units, and they charge u for 200 units based on yr their estimate. Come Jan and yr usage is 300 (total 400 for Dec & Jan), they will charge u the balance 200 units in Jan.

This is usually how it works.
Last edited by Nebbermind on Thu Feb 02, 2012 3:28 pm, edited 1 time in total.

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Re: Utility Bill.. Overcharging issues

Postby UncleLim » Thu Feb 02, 2012 3:27 pm

Pretty normal. They do not check the meters monthly. Nothing to worry about.

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Re: Utility Bill.. Overcharging issues

Postby auntieM » Thu Feb 02, 2012 4:03 pm

UncleLim wrote:Pretty normal. They do not check the meters monthly. Nothing to worry about.

So just have to accept that according to their last two readings, things are as per normal... The three weeks where we are missing not signs anywhere.. :lol: Spoke to the officer and she said.. 'well, the fridge was left on right? :faint:

There must be ghosts in my house! :smile:

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Re: Utility Bill.. Overcharging issues

Postby LKVM » Thu Feb 02, 2012 4:05 pm

heng ah... my dec bill was quite ok..even though i too was out for almost 3-4 weeks.

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Re: Utility Bill.. Overcharging issues

Postby Strparent » Thu Feb 02, 2012 4:45 pm

auntieM wrote:Would like to share this weird encounter with SP Services.
We were away for three weeks around December last year. When the Jan bill came with higher charges they say they will 'balance out' in our next bill. This month's bill stayed with the increased figures, and the funny thing is the graphs at the back of the bills actually indicated higher electrical and water consumption for the month when the house was vacant.
I wonder if this is normal.. .. :?



My family was away for 2 wks in Nov as well..... and the bill for Nov was abnormally high ( extra $120 ). Strangely for Dec, Jan - it fell back to the normal usage as Sep, Oct.

maybe there is a HOLIDAY surcharge that we do not know of ? :rant:

Image

interestingly, SDP wrote something today on utility charges

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Re: Utility Bill.. Overcharging issues

Postby auntieM » Thu Feb 02, 2012 9:35 pm

Thanks for sharing Strparent... At least we are not alone.. :smile:

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Re: Utility Bill.. Overcharging issues

Postby MummyThreeStreams » Thu Feb 02, 2012 9:44 pm

It has happened to us. But it's coz they take meter readings once in two months. The bill will be normalized at the next billing cycle.

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Re: Utility Bill.. Overcharging issues

Postby auntieM » Thu Feb 02, 2012 11:39 pm

MummyThreeStreams wrote:It has happened to us. But it's coz they take meter readings once in two months. The bill will be normalized at the next billing cycle.

Same for us, only our bill didn't normalized. It increased in Jan, and the Feb bill stayed same as Jan... ...
:?

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Re: Utility Bill.. Overcharging issues

Postby Nebbermind » Fri Feb 03, 2012 11:03 am

my bill generally down in Dec due to a combi of out on holiday, lesser school uniform, use less aircon since weather cooler.

Jan will shoot up...school restarts, more washing in prep for CNY etc.

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