KiasuParents - Parenting in Singapore

Anyone who has had unauthorised foreign purchases on their credit cards?

DH had one on his OCBC card last nite (we knew coz OCBC sent an sms notifying us of the purchase) and OCBC only said they will investigate.

Can anyone tell me what will happen? Will we still be asked to pay that amount? It's a big amount in british pounds!

cherrygal wrote:Anyone who has had unauthorised foreign purchases on their credit cards?

DH had one on his OCBC card last nite (we knew coz OCBC sent an sms notifying us of the purchase) and OCBC only said they will investigate.

Can anyone tell me what will happen? Will we still be asked to pay that amount? It's a big amount in british pounds!

I had kena before, also british pounds, a few business class tickets charged to my account - fraud by some fraudulent merchants

must immediately notify the card issuer, request for new card with new number, and prove that it is not you, they will do a 100% reversal

How to prove that it is not us?

I have a nagging suspicion that it was NTUC Fairprice's system that leaked the credit info coz he only used that card at Fairprice and he doesn't use it often too (I am usually the one who buys stuff using my card).

If you notice, Fairprice staff will always swipe the card TWICE - once for the payment and the second swipe for keeping your credit card details on record. If NTUC's systems dept is not vigilant, info can be leaked.

It's really worrying...

Dh had it few months back. He had used his cc in the US and we suspect it's one of the small restaurants we visited when we were there....

We got the sms in the middle of the night while we were still adjusting to jetlag.... It was a charge at best buy. He immediately call the bank and told them it is a fraud. It took a couple of weeks and he also filed some reports at the bank's request.

It was POSB everyday card. The amount was subsequently reverse (maybe within a month). The bank cancelled his card immediately and issued him a new card.

So now he is very conscious. Whenever he receive a sms from bank on funds transfer, he would verify with me.

cherrygal wrote:How to prove that it is not us?

I have a nagging suspicion that it was NTUC Fairprice's system that leaked the credit info coz he only used that card at Fairprice and he doesn't use it often too (I am usually the one who buys stuff using my card).

If you notice, Fairprice staff will always swipe the card TWICE - once for the payment and the second swipe for keeping your credit card details on record. If NTUC's systems dept is not vigilant, info can be leaked.

It's really worrying...

in british pounds - only possible to charge in 2 scenarios (1) personally in UK, (2) online purchase. Card issuer will be able to know if it is online or card swiped, they should have the merchant's details.

in my case it was simple : I don't fly British Airways and at the particular moment of transaction, I was on a flight, no way any txn can take place

He hasn't been to England but how to prove that it was not an online purchase? The IP address?

So with OCBC not giving us any details, guess we just have to patiently wait till they come back with their investigations...

haiz...

cherrygal wrote:Anyone who has had unauthorised foreign purchases on their credit cards?

DH had one on his OCBC card last nite (we knew coz OCBC sent an sms notifying us of the purchase) and OCBC only said they will investigate.

Can anyone tell me what will happen? Will we still be asked to pay that amount? It's a big amount in british pounds!

Call your bank and inform them. My DH got it but after calling, he need not pay. Its ali........ Cannot too obvious writing it, u know, sensitive issue again.

kena once recently..from amex

received fraud alert sms from them..and upon calling back to fruad department, and making a few confirmation, they stop the transaction.. abt $1300+. by someone trying to purchase online emirates air ticket.

they told me usually due to online purchases or using shared computer when making online purchases.

Yup the bank said they will stop the transaction but still need to investigate.

Seems like different banks all kanna fraud, not just a particular one.
POSB, OCBC, AMEX...