My child was hit by his chinese teacher in pcf block 1 at serangoon. My child complain she beats other children too and always scold or punish children in class.
I dare not approach the teacher but alerted MOE about this. The whole matter was closed with the school defending the teacher. Without surveillance cameras, they said my child could be lying!
So if you want to complain about a school or teacher - informing the MOE or principal is useless. I hope parents will be more aware by asking your child what's happening in school and educate your child that teachers are not supposed to hit them.