Pro-Teach Student Care

Discuss about various Student Care services in various parts of Singapore. Please find the relevant area thread to post your queries.
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Derek_Lee
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Re: Pro-Teach Student Care

Post by Derek_Lee » Thu Nov 29, 2018 2:09 am

PegMama wrote:Pro-teach tuition no good. Teacher skip question. Asked them the reason, they will tell you that for children benefit, as don't want to stress the children.They charged parent sementer material fee and holidays material fee but never complete the material. Teacher and principal can talk very well but very rude with all the empty talk. They don't welcome your children, very regretted to registered my children there one year ago. Now going to withdraw and also a lot issue to settle. :imcool:
Which centre would that be PegMama?

PegMama
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Re: Pro-Teach Student Care

Post by PegMama » Thu Nov 29, 2018 12:05 pm

Bedok-South. Principal very good in talking and explanation but at the end no acceptable reason for the incomplete material that they charged parent. Principal protecting the bad temper teacher. My children results no good, not their fault but my fault for choosing the centre that not registered with MCYS and anyhow charged parent but never properly teach the children. MCYS Officer adviced me to monitor and if abuse happen, I should call the police as the centre is not registered with them and not under their jurisdiction. And adviced me to share my bad experience so that parent be aware. What a bad decision I made, should have to go registered centre with MCYS.

Derek_Lee
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Re: Pro-Teach Student Care

Post by Derek_Lee » Thu Nov 29, 2018 12:12 pm

PegMama wrote:Bedok-South. Principal very good in talking and explanation but at the end no acceptable reason for the incomplete material that they charged parent. Principal protecting the bad temper teacher. My children results no good, not their fault but my fault for choosing the centre that not registered with MCYS and anyhow charged parent but never properly teach the children. MCYS Officer adviced me to monitor and if abuse happen, I should call the police as the centre is not registered with them and not under their jurisdiction. And adviced me to share my bad experience so that parent be aware. What a bad decision I made, should have to go registered centre with MCYS.
Very sorry to hear of your experience... I would say not all centres who are not registered with MCYS are like that... There are centres out there privately ran by operators who are equally dedicated... hope you find a suitable centre for your children's growth and learning.

PegMama
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Re: Pro-Teach Student Care

Post by PegMama » Thu Nov 29, 2018 1:12 pm

It’s ok. Don’t need to feel sorry for me, I learned my lesson the hard way.
True, not all operator like them. I have deal with many tuition centre and this is my 1st encounter such practice. Charge parent full material fee the whole year but can choose not to complete the material. I guess they think they are good, been in the business for long time and nobody dare to complaints them bc their location near to school. Convenients for parents. No check & control by relevant authority. They can do what they like. Haiz .....

Claimed that they have go thru with me term & condition but never give me to acknowledge.

DocBrainy
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Re: Pro-Teach Student Care

Post by DocBrainy » Fri Nov 30, 2018 9:23 pm

I personally feel that you are just being judgmental. I'm sure there's always 2 sides of a story, and you shouldn't just send your ill remark based on your own basis here? I'm sure every child/student care centres out there may not be perfect but if there's some kinda of misunderstanding, perhaps you can have a word with them with your spouse? Get a better picture of what is going on rather than just spouting your comments here? From my research, PT has been around for 20 years and if they are really like what you mentioned, they would have wind up business by now, isn't that right? Given the fact that it a tough competitive industry out there. FYI I had my children growing up through PT and I can totally rest assure that they are in good hands! During registration, I was given a parent's handbook and I will make sure I read them through and understand what I need to know of. But surely I know some parents can simply be lazy and they just push the blame to the provider which I think isn't fair. Sometimes we just gotta check ourself before we start seeking fault from these friendly providers.


MommyDolly
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Re: Pro-Teach Student Care

Post by MommyDolly » Fri Nov 30, 2018 9:37 pm

Hi PegMaMa, I couldn't agreed more with DocBrainy upon his comment. We shouldn't jumped into conclusion in all aspect! If you feel that you are being maligned by the management, record it down during the talk and be open with it. There should be nothing to hide and you shouldn't be sneaky about it too, if your conscience is clear. Not taking sides here but just being humane and felt that we shouldn't just complain over such platforms like such here. Unless these are the typical things that mommy like you do here? That's a shame!

DocBrainy
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Re: Pro-Teach Student Care

Post by DocBrainy » Fri Nov 30, 2018 9:39 pm

Hey thank you Mommy Dolly for your support here. I really appreciate that! I realized a lot of unreasonable (not naming anyone or pointing fingers here) parents around, I totally understand their concern for their children but they do get unreasonably crazy at times.

PegMama
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Re: Pro-Teach Student Care

Post by PegMama » Sat Dec 01, 2018 12:25 pm

We are busy working parent, that why we put our children into student care. We choose pro-teach Bedok South that higher price compared to the school one bc they have tuition. Yes, they gave us the parent-hand book to read at the beginning of year but who will remember all the term & condition throughout the year. So, principal refused to refund my 1 month deposit, I accepted that bc it’s my fault lah bc never memorize the term & condition that consists of many pages.

I look thru the whole year Pro-teach worksheets, I can said it very well prepared & comprehensive. However, the principal said they take in majority parent requests, not to complete the worksheets but collect full tuition fees is so nonsense and unacceptable. And this was not pointed out in the term & condition in the parent hand book. No mentioned of the incomplete tuition service. So, they do what they like.

The Chinese teacher completed the whole year worksheets but my children never do well, so I will not blame her bc she has try her best to guide children. But the English & Maths teacher that lazy to complete the worksheets, skip tough & long comprehension question and give reason as not to stress the children, it is so weird. I don’t understand why Teacher can spend time to call all the parent to asked whether to come for lunch instead of teach & complete the pro-teach worksheet for children benefits. I am seeking compensation for the incomplete tuition service, but fake hope lah ......

Anyway, I blame myself for choosing the wrong centre, never read & memorize the term & condition carefully. lesson learned .... haiz

DocBrainy
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Re: Pro-Teach Student Care

Post by DocBrainy » Sat Dec 01, 2018 3:42 pm

We certainly can't remember what happened months ago, hence it's our duty as parents to read and go through before we even judge anyone isn't that right? If we failed to do so, we only have ourselves to blame and no one else because disclaimers were all printed and disseminated to us. We can't push blame just because we are busy and simply too ignorant to read the guide.

As for your remarks about the teachers being lazy? Well, I don't have to comment much because I don't know them but I find your approach too aggressive and not quite justify to my opinion. If the management claimed to have done such arrangement, I believed they have their reasons and perhaps you can check with some other parents if you like? They can't please everyone and I totally can relate that emphatically.

You may need to reflect yourself first I guess? Don't be such a mean person to judge! If you want to clarify it all and get to the bottom of this, perhaps arrange a meeting with them? Bring your spouse, your child with you and talk it out. Record the session and see how unreasonable it is that you deemed? But be open about that and I'm sure you will get your answers. Then again you also need to be reasonable and receptive towards the upcoming, otherwise it's just wasting time if you aren't.

So be open about it, don't be so narrowed-minded! The world is bigger than it seems....

PegMama
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Re: Pro-Teach Student Care

Post by PegMama » Sat Dec 01, 2018 5:46 pm

Aiyo, I am not a mean person lah. From time to time, my children complaints but I just ignored. Asked why, they dare not said. And as always I don’t pamper my children, so I patients and observed. An the end year, the results speak itself.

I have called and talk to them. And what a points of talking further. I am not getting refund of my deposit, my children results cannot be reverse, money spend cannot recover. Just like lose money in the stock market. So learned my lesson and move on lah ......

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