Delayed SMS

Thinking of upgrading your handphone or PC again? Trying to manage your children's use of technology? Come and share your experiences!

Delayed SMS

Postby BigDevil » Mon Oct 10, 2016 4:04 pm

At 2pm today (10/10), I received an SMS from DD...which she sent last Friday 7/10!!

Who do I complain to?? Telco (we are both Singtel)?
Phone manufacturer? Mine (Samsung) or hers (Oppo)?

I can just see it already. They will point finger at each other and
claim that it's the other party's fault.

Anyone experienced such delay before?

BigDevil
ClassMonitor
ClassMonitor
 
Posts: 9157
Joined: Thu Jul 02, 2009 6:30 pm
Total Likes: 19


Re: Delayed SMS

Postby Nebbermind » Mon Oct 10, 2016 4:10 pm

sent from prepaid SIM?

Nebbermind
KiasuGrandMaster
KiasuGrandMaster
 
Posts: 14658
Joined: Tue Dec 22, 2009 11:40 am
Total Likes: 148


Re: Delayed SMS

Postby BigDevil » Mon Oct 10, 2016 6:09 pm

Yes, prepaid SIM.
It's a known problem?

BigDevil
ClassMonitor
ClassMonitor
 
Posts: 9157
Joined: Thu Jul 02, 2009 6:30 pm
Total Likes: 19


Re: Delayed SMS

Postby slmkhoo » Mon Oct 10, 2016 7:25 pm

BigDevil wrote:Yes, prepaid SIM.
It's a known problem?

Happens to me sometimes, but very occasionally. It has happened when my daughter (on M1 prepaid) sends me sms (I am on Starhub postpaid). But it's usually just 30 mins or so delayed, I think. I've never tried to find out why though.

slmkhoo
KiasuGrandMaster
KiasuGrandMaster
 
Posts: 8071
Joined: Wed Sep 15, 2010 2:16 pm
Total Likes: 173


Re: Delayed SMS

Postby BigDevil » Mon Oct 10, 2016 8:10 pm

Within the same day I can tolerate. In fact, I would just assume the person didn't see/reply right after I sent, and didn't think it was a delay.

But a 3 days delay?! :faint:

BigDevil
ClassMonitor
ClassMonitor
 
Posts: 9157
Joined: Thu Jul 02, 2009 6:30 pm
Total Likes: 19



Re: Delayed SMS

Postby ChiefKiasu » Mon Oct 10, 2016 10:17 pm

BigDevil wrote:Within the same day I can tolerate. In fact, I would just assume the person didn't see/reply right after I sent, and didn't think it was a delay.

But a 3 days delay?! :faint:


Complain to IDA... oops... IMDA. They will be the ones going after the telcos.

ChiefKiasu
Site Admin
 
Posts: 15221
Joined: Mon Sep 03, 2007 9:16 am
Location: Singapore
Total Likes: 319


Re: Delayed SMS

Postby BigDevil » Mon Oct 10, 2016 10:49 pm

So you don't think this is equipment failure?

BigDevil
ClassMonitor
ClassMonitor
 
Posts: 9157
Joined: Thu Jul 02, 2009 6:30 pm
Total Likes: 19


Re: Delayed SMS

Postby ChiefKiasu » Mon Oct 10, 2016 10:59 pm

BigDevil wrote:So you don't think this is equipment failure?


Here's the info link. You need to prepare evidence of what actually happened. Screenshots of dates and times will be useful. Try to show them to your telco and see if they respond. If they don't, send the report to: info@ida.gov.sg.

Most likely, they will claim that your daughter's phone was out of service area for a number of days :).

ChiefKiasu
Site Admin
 
Posts: 15221
Joined: Mon Sep 03, 2007 9:16 am
Location: Singapore
Total Likes: 319


Re: Delayed SMS

Postby Nebbermind » Tue Oct 11, 2016 9:13 am

BigDevil wrote:Yes, prepaid SIM.
It's a known problem?

Not sure. But I somehow think that the service level is lower but still acceptable.

Nebbermind
KiasuGrandMaster
KiasuGrandMaster
 
Posts: 14658
Joined: Tue Dec 22, 2009 11:40 am
Total Likes: 148


Re: Delayed SMS

Postby Nebbermind » Tue Oct 11, 2016 9:16 am

ChiefKiasu wrote:
Most likely, they will claim that your daughter's phone was out of service area for a number of days :).


Hmmm...perhaps it's also possible that the phone was out of the service area during sending and then the phone does not have a robust enough s/w to deal with such exceptions.

Nebbermind
KiasuGrandMaster
KiasuGrandMaster
 
Posts: 14658
Joined: Tue Dec 22, 2009 11:40 am
Total Likes: 148


Next

Return to Technology & Gadgets