Quality of the service's amenities (1=Poor,5=Excellent) 4
Affordability of the service (1=Expensive, 5=Affordable) 3
Effectiveness of the service (1=Not effective, 5=Very effective) 3
Centre is easily accessible by buses, taxis and its about a 10 minutes walk from Orchard MRT. Visited the Forum Centre on 08.10.2016 - served by Customer Service Agent - Beverly.
Julia Gabriel Centre occupied the whole of level 4. Great difference from many years ago. Now it's got a corporate feel to it - a little cold compared to before where it's feels warm and friendly and set up like a place for fun learning.
The customer service agent - Beverly was soft spoken and approachable - gave a very comfortable feeling that she has the time of the day to answer all the questions that I have. She asked the general questions - age of the child, what day of the week I am looking at for the class - to ensure that she's giving me the right information. I shared my concerns on what I want to see improved for the child and she recommended 2 programmes based on what I've shared with her.
Fees for trial class is calculated from the term fees - Weekday trial class fees - $56.20/ Weekend trial class fees - $62.60. Trial fees will be calculated towards term fees when you decide to sign up for the class.
What I liked: Some really good and passionate teachers are still with them. Communications with parents - briefly at the end of class and end of term open class. Parents/ teachers can email each other anytime with concerns that they have.
Holiday programmes are also available