How many branches do you have? 1
How far away is your branch closest to an MRT station? Less than 1km
Do you offer home-based or online teaching? Yes
How regularly do you conduct HFMD/fever monitoring of students? Only when advised by health authorities
How regularly do you clean your place of instruction and equipment? Every day
Do your branches have clearly marked fire exits and SOP for evacuation? Yes
Do your branches have security cameras or guards continuously monitoring entrances and exits? All of them
Are your classrooms sound-proofed? All of them
Are your classrooms air-conditioned? All of them
Do you allow make-up classes? Only within the same week
Are your customer-service officers trained with good product knowledge? All enquiries escalated to manager.
What is the hourly rate for your most popular course? <$50
Do you offer any means for your customers to reduce their costs? Discounts for recommendations
Do you offer trial classes? No
What is your policy for deposits? Only if 1 month notice is provided
Do you charge additional for materials on top of your service fees? No
Do students go through a placement test before being accepted? Yes
Are students trained based on their abilities? Weaker students given special assistance
How structured are your courses? Structured with proper framework
Is your curriculum aligned with MOE's syllabus/guidelines Fully aligned
Is your pedagogy endorsed by any body? Certified by professional bodies
What is the teacher:student ratio? 1:1
What is the minimum qualification for your trainers? A-Levels/Diploma
Do you provide training for your teachers specific to their assignments? Regular re-training
Are your teachers certified by NIE? None
What is the experience of your least experienced teacher? >1 year
What is the average length of service of your teaching staff? >1 year
How often do you report to parents on the progress of students? Every lesson
Do you allow parents to sit in your classes? Only at specific classes.
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