True Language @ City Square Mall

Type of Service:


KSP Rating: 4 View All

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Providers’ Self Assessment

How many branches do you have? 1

How far away is your branch closest to an MRT station? Less than 500m

Do you offer home-based or online teaching? No

How regularly do you conduct HFMD/fever monitoring of students? Every session

How regularly do you clean your place of instruction and equipment? Every week

Do your branches have clearly marked fire exits and SOP for evacuation? Yes

Do your branches have security cameras or guards continuously monitoring entrances and exits? None

Are your classrooms sound-proofed? None

Are your classrooms air-conditioned? All of them

Do you allow make-up classes? Only within the same week

Are your customer-service officers trained with good product knowledge? On the job training

What is the hourly rate for your most popular course? <$50

Do you offer any means for your customers to reduce their costs? Discounts for loyal customers

Do you offer trial classes? 1 lesson

What is your policy for deposits? No deposits needed

Do you charge additional for materials on top of your service fees? No

Do students go through a placement test before being accepted? Yes

Are students trained based on their abilities? Weaker students given special assistance

How structured are your courses? Structured with proper framework

Is your curriculum aligned with MOE's syllabus/guidelines Fully aligned

Is your pedagogy endorsed by any body? No.

What is the teacher:student ratio? 1:8

What is the minimum qualification for your trainers? Degree/Professional Certification

Do you provide training for your teachers specific to their assignments? Regular re-training

Are your teachers certified by NIE? Some

What is the experience of your least experienced teacher? >1 year

What is the average length of service of your teaching staff? >1 year

How often do you report to parents on the progress of students? Every lesson

Do you allow parents to sit in your classes? No

We are a leading language centre that specialises in English and Chinese tuition and coaching for students from 3 to 16 years old. Our English program features original cloze and comprehension passages that strengthen critical language skills and educate the mind with general knowledge, social issues and current affairs. Our Chinese program provides 1-2 weeks advance learning of textbook content compared to MOE school, enabling students to absorb quicker and reinforce learning in school classes. Visit or City Square Mall #06-08 for a discussion of how we can help.

by on Tue, 25/10/2016 10:57am